What is your return policy?
We want to make sure you love your bowtie and will do whatever it takes to make sure you are satisfied with your purchase. If you are unhappy with it in any way we offer exchanges and returns within 30 days of your purchase date. Please place a return request through your account or email firstname.lastname@example.org to get a return authorization before shipping your tie back to us. Without authorization, we will not be able to accept the return. Once we receive your authorized return we will ship out the new bow tie. Please note you will be responsible for any price difference of the new tie. When sending an authorized return for a refund, please send us back the tie with a note explaining your return. You will be refunded the original purchase excluding shipping costs. Custom bow ties or lapels are nonrefundable since they are made to order. Custom bow ties include any tie with a custom engraving, built with the custom builder, and skyline bow ties. A 15% restocking fee will be charged on returned Wood Brimmed Fedoras.
How long does it take to receive a bow tie once ordering?
For customers in the continental U.S.Non-custom bow ties ship within 5-7 business days.Custom products ship within 5-7 business days (includes custom bow ties, all skyline ties, engraved bow ties, and custom lapels). Wood pocket squares ship within 5-7 business days.Fedoras ship within 3 to 4 weeks. We ship all domestic shipments with USPS and provide three different options.First Class: arrives in 4-6 business daysPriority: arrives in 2-4 business days
Express: arrives in 1-2 business days
Do you ship internationally?
That we do! We ship our products using FedEx International. Depending on the country’s custom policies the bow ties normally take one to two weeks to ship after order placement. International Shipping is $20. Please note that some international shipments may be subject to duties or tariffs. Canadian shipments through FedEx always charge duties, tariffs, and taxes to import and these are the responsibility of the purchasers and are not included in the price of shipping.